Managed IT & Cloud Services

Managed IT at Jacobian is built on a Datadog-Grafana-PagerDuty observability stack with SLOs defined per service. AWS account hygiene flows through Organizations, Control Tower, and IAM Identity Center; Kubernetes runs on EKS; databases on RDS and Aurora with point-in-time recovery tested monthly. Every change ships through Terraform and GitHub Actions — no click-ops in the AWS console after week two of the engagement.

Our SREs cover the full stack including GPU and SageMaker workloads for AI/ML customers. Customers typically reach 99.95% measured uptime within 60 days, with sev-1 MTTR under 15 minutes routed to an on-call engineer 24/7/365. Cost discipline travels with the infrastructure: FinOps Foundation principles, AWS Cost Allocation Tags structured to double as audit evidence, and ML-driven anomaly detection that catches drift before the bill arrives.

Because Jacobian's roots are in audit and compliance work, the same Terraform modules that provision infrastructure also generate the evidence your SOC 2 or HIPAA auditor needs — controls evidenced in code, not screenshots taken before each audit. The result is one team that owns reliability, cost, and compliance posture as a single discipline rather than three handoffs between three vendors.