Privacy Policy

Last Updated: October 18, 2026

How Jacobian Engineering collects, uses, and protects your personal information in our IT infrastructure and compliance services.

Table of Contents

Introduction

At Jacobian Engineering, we are committed to protecting your privacy and ensuring the security of your personal information. As a company specializing in IT infrastructure and compliance management, we understand the critical importance of data protection and privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. We are committed to transparency in our data practices and compliance with applicable privacy laws.

By using our website or services, you consent to the practices described in this Privacy Policy. If you have any questions about this policy, please contact us using the information provided at the end of this document.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number)
  • Company name and professional title
  • Business requirements and service interests
  • Communication preferences
  • Information provided during consultations

Technical Information

We automatically collect certain technical information, including:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

How We Use Information

We use the information we collect for the following purposes:

Service Delivery

  • Providing IT infrastructure services
  • Compliance management and assessment
  • Technical support and consulting
  • Account management

Communication

  • Responding to inquiries
  • Service updates and notifications
  • Newsletter and educational content
  • Marketing communications (with consent)

Business Operations

  • Website analytics and improvement
  • Service quality enhancement
  • Business development
  • Internal operations

Legal Compliance

  • Regulatory compliance
  • Legal obligations
  • Industry standards adherence
  • Audit and reporting requirements

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

Service Providers

Trusted third-party providers who assist in delivering our services, subject to strict confidentiality agreements.

Legal Requirements

When required by law, regulation, or legal process, or to protect our rights and safety.

Business Partners

With explicit consent, we may share information with business partners for joint service delivery.

SMS/text messaging

Mobile phone numbers and SMS opt-in data collected for text messaging are never shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Data Security

As a cybersecurity and compliance company, we implement industry-leading security measures:

Technical Safeguards

  • Encryption in transit and at rest
  • Multi-factor authentication
  • Regular security assessments
  • Network security monitoring

Administrative Controls

  • Access controls and role-based permissions
  • Employee security training
  • Incident response procedures
  • Regular policy reviews

We maintain compliance with industry standards including HITRUST, SOC 2, and other relevant frameworks.

Your Rights

You have the following rights regarding your personal information:

Access & Correction

Request access to and correction of your personal information.

Data Portability

Request a copy of your data in a portable format.

Deletion

Request deletion of your personal information, subject to legal requirements.

Opt-Out

Unsubscribe from marketing communications at any time.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for website functionality and security.

Analytics Cookies

Google Analytics for website performance and user behavior analysis.

Marketing Cookies

Social media integration and marketing campaign tracking (with consent).

Third-Party Services

We integrate with the following third-party services:

Analytics

  • Google Analytics
  • Google Tag Manager

CRM & Marketing

  • Zoho CRM
  • Email marketing platforms

Infrastructure

  • Amazon Web Services
  • Cloudflare
  • Cloudflare Turnstile

Cloudflare Turnstile

Our contact and newsletter forms are protected by Cloudflare Turnstile, which distinguishes real visitors from automated abuse. It runs when a form is displayed and sends technical signals about your browser and connection to Cloudflare so it can assess the request. On some forms this check completes without anything being shown to you, so it may run without a visible prompt.

Cloudflare processes that data as described in the Cloudflare Turnstile Privacy Policy. Turnstile does not use cookies for tracking or advertising, and we do not receive the signals it collects — only its verdict on whether a submission should be accepted.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Active client data: Duration of service relationship plus 7 years for compliance
  • Marketing communications: Until you unsubscribe or request deletion
  • Website analytics: 26 months (Google Analytics default)
  • Legal requirements: As required by applicable laws and regulations

International Transfers

We primarily operate within the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certification schemes
  • Binding corporate rules where applicable

Children's Privacy

Our services are designed for businesses and professionals. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or prominent website notice
  • Provide a summary of key changes
  • Give you the opportunity to review changes before they take effect

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email

[email protected]

We respond within 48 hours

Phone

(415) 644-8208

Monday-Friday, 9 AM - 6 PM PST

Mail

Jacobian Engineering
Erik Jones - Privacy Officer
12060 Industry Blvd #1025
Jackson, CA 95642

Data Protection Officer

[email protected]

For EU/UK data subjects