IT Infrastructure Management
End-to-end management of your AWS, on-prem, and hybrid environments -- proactive monitoring, automated remediation, and 99.95% measured uptime.
Comprehensive IT Infrastructure Management
Infrastructure management at Jacobian is built on a Datadog-Grafana-PagerDuty observability stack with SLOs defined per service, not per server. We instrument applications using OpenTelemetry, set burn-rate alerts on error budgets, and route incidents through PagerDuty rotations tied to service ownership. Customers typically reach 99.95% measured uptime within 60 days of onboarding -- often a 5-10x improvement over their pre-engagement baseline.
Our SREs cover the full stack. AWS account hygiene through Organizations, Control Tower, and IAM Identity Center. Kubernetes via EKS or self-managed clusters. RDS and Aurora tuning. GPU-instance and SageMaker workloads for AI/ML customers. VPC peering, Transit Gateway, and PrivateLink. Security baselines aligned to CIS Benchmarks and NIST 800-53. Every change ships through Terraform and GitHub Actions; nothing is hand-clicked in the AWS console after week two.
Cost, security, and compliance travel with infrastructure. We run quarterly architecture reviews that surface scaling bottlenecks before they show up as customer-facing latency, recommend platform-engineering investments (Crossplane, Backstage, internal developer portals) when they pay back inside 6 months, and integrate with your compliance posture so SOC 2 and HIPAA controls are evidenced in code -- not screenshots taken before each audit. Because Jacobian's roots are in audit and compliance work, the same Terraform modules that provision infrastructure also generate the evidence your auditor needs.
Why Choose Our IT Infrastructure Management
Engineering rigor, audit-ready process, and operational depth across cloud, SaaS, and software delivery
Proactive Monitoring
Datadog SLOs with burn-rate alerts on every customer-facing service, routed through PagerDuty to the on-call SRE. Average MTTR for critical incidents under 15 minutes, measured continuously.
Cost Optimization
Reserved Instance and Savings Plan strategy aligned to your runway, with monthly right-sizing reports. Most clients see 25-35% AWS cost reduction in the first quarter without performance regressions.
Security & Compliance
Infrastructure hardened to CIS Benchmarks and NIST 800-53, with controls evidenced in Terraform and continuously verified through your GRC platform of choice. SOC 2 and HIPAA stay audit-ready year-round.
Scalable Solutions
Architectures designed to grow from MVP to 1M+ users without rewrites -- autoscaling groups, RDS read replicas, ElastiCache, CloudFront, and CDN configurations load-tested before they hit production.
Our IT Infrastructure Management Process
A systematic approach to managing your IT infrastructure
Infrastructure Assessment
Two-week deep dive across your AWS accounts, on-prem footprint, observability tooling, runbooks, and on-call rotation. Output: a ranked risk register and a 90-day remediation plan.
Stabilization & Baselining
Days 15-60: deploy Datadog (or your existing APM), define SLOs per customer-facing service, integrate PagerDuty, and document the top 20 runbooks. By day 60 you have a measured 30-day uptime baseline.
Optimization & Hardening
Days 60-180: cost optimization (Savings Plans, right-sizing), CIS Benchmark and NIST 800-53 hardening, Terraform-ification of any remaining click-ops infrastructure, and Disaster Recovery testing on a regular cadence.
Steady-State Operations
Ongoing: 24/7 on-call, monthly cost-and-performance reports, quarterly architecture reviews, annual DR test. Slack-first communication and a shared roadmap with your engineering leadership.
Infrastructure Assessment
Two-week deep dive across your AWS accounts, on-prem footprint, observability tooling, runbooks, and on-call rotation. Output: a ranked risk register and a 90-day remediation plan.
Stabilization & Baselining
Days 15-60: deploy Datadog (or your existing APM), define SLOs per customer-facing service, integrate PagerDuty, and document the top 20 runbooks. By day 60 you have a measured 30-day uptime baseline.
Optimization & Hardening
Days 60-180: cost optimization (Savings Plans, right-sizing), CIS Benchmark and NIST 800-53 hardening, Terraform-ification of any remaining click-ops infrastructure, and Disaster Recovery testing on a regular cadence.
Steady-State Operations
Ongoing: 24/7 on-call, monthly cost-and-performance reports, quarterly architecture reviews, annual DR test. Slack-first communication and a shared roadmap with your engineering leadership.
In-House vs. Managed Infrastructure
Why partner with Jacobian Engineering for your IT infrastructure management?
| Feature | In-House Management | Jacobian Engineering Partnership |
|---|---|---|
| Staffing & Expertise | High staffing costs and recruitment challenges | Access to certified infrastructure experts |
| Technology Coverage | Limited expertise across all technology areas | Comprehensive expertise across all technology stacks |
| Approach | Reactive approach to infrastructure issues | Proactive monitoring and preventive maintenance |
| Investment | Significant capital investment in tools and training | Enterprise-grade tools and processes included |
| Technology Updates | Difficulty staying current with latest technologies | Continuous learning and technology updates |
Staffing & Expertise
Technology Coverage
Approach
Investment
Technology Updates
IT Infrastructure Management Checklist
Read our infrastructure management checklist for growing SaaS companies -- observability, compliance, scaling patterns, and 24/7 SRE coverage.
Read the whitepaperFrequently Asked Questions
Common questions about our IT infrastructure management services
Related Services
Buyers of it infrastructure management typically partner with us across these adjacent disciplines
Cloud Cost Management
Right-sizing happens against application metrics — cost discipline and SRE practice work better together than apart.
Compliance Management
Infrastructure controls hardened to CIS Benchmarks and NIST 800-53 are the same controls a SOC 2 or HIPAA auditor evaluates.
Equipment & License Management
Server, network, and developer-tool licensing rolls into the same asset register that backs your infrastructure inventory.
Ready to Optimize Your IT Infrastructure?
Let our experts help you build a scalable, secure, and efficient IT infrastructure.